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Customer Service

Your satisfaction is paramount to our business. This page contains relavent information related to your order including our return policy, taxation, and customization. If you still require additional assistance, please contact us.

Frequently Asked Questions
How long will it take to receive my order?
Can I make changes to my order after I place it?
What is your return policy?
How do I return an item?
 
Placing an Order
What payment options do you offer?
Sizing charts
How do I enter a coupon code?
How can I check the status of my order?
 
 
Shipping Information
What are your shipping rates?

Will you provide a tracking number?
How do I tracking my shipment?
 
Using your online account
I forgot my password, what do I do?
How do I change my password?
How can I update my profile?
Can I view my order history?
 
 
 
How long will it take to receive my order?

Merchandise will be processed and shipped out within 5 business days after payment received. Some items will be post automatically electronically directly out of our warehouse. Shipping time normally takes 7-25 business days (sometimes an extra day or 2 if shipping during a holiday). Tracking numbers are also available 3 business days after payment is received.

Can I make changes to my order after I place it?

Possibly. If you have found a mistake in your order or wish to make a change, please contact us ASAP. If your order has entered the production process, we cannot make any alterations. To avoid such situations, we strongly suggest that you review your order prior to submission, as we simply cannot guarantee that changes to your order are possible once it has been submitted.

What is your return policy?

We offer a 30-day return policy for any apparel. All apparel must still have all original tags, or a 25% restocking fee will apply. Please note that shipping fees are non-refundable and orders with free-shipping will incur a $6.95 shipping fee deducted from the respective refund.

How do I return an item?

If you wish to make a return, please repackage your order in its original packing, ensuring it is well-protected from the elements.


Placing an Order

What payment options do you offer?

thionone.com gladly accepts Paypal,Visa, Mastercard, Discover, American Express for online purchases.

Sizing charts

Please visit our sizing charts page.

How do I enter a Coupon Code?

If you have a promo code, you will be prompted to enter this during the checkout process.

How can I check the status of my order?

You can check the status of your order by logging into your online account and viewing your order details. Please click here to login.


Using your online account

I forgot my password; what should I do?

Simply click here to have your password sent to the email address associated with your account.

How do I change my password?

Please login to your online account and visit your online profile to change your password.

How can I update my profile?

You can change your email address, shipping and billing information by logging into your online account here.

Can I view my order history?

Certainly! Just log into your online account and click on "Order History" to view past transactions



Shipping Information

What shipping providers do you use and what are your shipping rates?

Thionone.com ships orders all over the world. All orders communication will occur via e-mail, so it’s very important that your e-mail address is current. Please make sure to double-check the shipping address, too. Your phone number is optional, but it helps in case there is a delivery problem.

We employ the services of major, trusted international carrier to ensure your package arrive to your destination fast and securely.

 

How long will it take my international package to arrive?

  • FREE SHIPPING for orders over $100.00 !!!
  • Flat-rate shipping for per item $6.95!!!

 

Will you provide a tracking number?

Yes, a tracking number will be provided to you once your package has been shipped.

How do I track my shipment?

Use the tracking number sent to your email address and visit the shipper's web site for the most up-to-date tracking information.